We were driving along the QEW on the way home and saw a huge sign over a huge lot that said 'Liberty Wheelchair Accessible Vans'. We are considering buying such a van so, on impulse, I pulled out the cell phone and asked the operator for 'Liberty Wheelchair Accessible Vans' ... she said there was no number in that city for 'Liberty Wheelchair Accessible Vans'. I said, 'Odd, cause I just drove by it.' She said, and I'm not kidding here, 'What kind of business would it be?' I truly didn't know how to answer except to say, 'They sell Wheelchair Accessible Vans.' And just who is buried in Grant's Tomb?
So I looked them up on the net and found their number. I called them and left my number with a nice lady there who assured me that there was a company called Liberty and that they sold Wheelchair Accessible Vans. The salesguy called me and we talked vans and I asked questions. He sounded like someone comfortable in his own skin, someone comfortable with where he was in the world. He sounded like a nice guy. So, when he found out that I can still independantly get into the passenger seat of a van, he stopped the conversation with, 'You don't need what we are selling.'
Then he went on to explain how to get exactly what we need at maybe thousands and thousands of dollars less. I took notes as he explained exactly how I can do what I needed to do. He looked up phone numbers for me. He gave me names of people to call. It was like it was his personal mission to make sure that everything went well for me.
Then a few minutes after we'd hung up he called back. He had just remembered about a couple of programmes that he thought I should know about. Again, I took notes. He told me to call him back if I had further questions.
All knowing that I wasn't a sale and that I wouldn't be a customer. So my hat's off to the guy from Liberty. It's nice to be reminded that there are just plain good people in the world. It's nice to be reminded that it's possible for people to have good ethics and a solid character.
All that and a nice voice too.