Some of you may have noticed that I've not posted for a few days. I don't think I've gone this long without a post in well over a year. I arrived home on Thursday to find that my computer no longer had Internet access. After talking with the COMPANY on the phone and turning off the modem then turning on again, several times over nearly two hours, they decided that something was wrong. I remain convinced that the 'unplug it, now plug it back in' strategy is just a ruse to make you feel like you are getting assistance. Anyways, an appointment was set for Friday evening, they didn't come. Then an appointment was set for Saturday morning - first thing. They didn't come.
After many calls over several days, frustrated yelling on my part, patronizing responses on theirs, the technician guy showed up. Didn't yell at him, I have never understood yelling at a clerk because you are mad at a store policy, so I never punish someone just doing their job for the behaviour of those that didn't. He was nice, fixed the problem and was off. I was left feeling wrung out and drained. It was like I had to battle a battalion of people who didn't care that they didn't do what they promised to do and who felt like the solution to the last broken promise was to make a new one. I'd felt like I'd spent several days in the House of Commons. It was horrible.
So the computer's back and I've been spending my time getting all the work stuff done, just finished the last email now, just finished the last apology for late response, and now it's time just to update you. So here it is, I'm alive and well, I've got a computer that now works, and I'm exhausted from the experience of being a loyal customer.
Be back tomorrow with a regular post.
Shannon's Blog would be a good place for those looking for a thoughtful post. She's a wonderful writer who has much, much, to say, I loved this piece on 'intentionality'.