I have just had to make a lot of hotel reservations in the last few hours. we are embarking on a fairly long trip that will have us hopping from city to city and sometimes hopping from hotel to hotel within the same large city. This used to be such an arduous task. We'd have to call hotels and go over my accessibility needs and hope that whoever we spoke to understood that WE WEREN'T JOKING. We typically stayed at the Marriott chain because they have an ADA desk and if the reservationist isn't sure or can't guarantee a room, they put my call through to one of the accessibility specialists who spends time with me, getting to know what I want and then they call the hotel and ensure that the room we want is available. Nice.
Nice, but a bit cumbersome.
I always wanted to be able to just book on line like everyone else.
Well, my wish has come true. The website for booking rooms at the Marriott allows me to simply click a button called "room and accessibility options," I can select what I need and go from there. It lets me know if the room type is guaranteed and if it is, we're good to go. Sometimes when you click on the button, no options appear, that usually means that the exact room type you are looking for doesn't have any accessible options left. All that means though is that you go from 'King Bed' to 'Two Queens' (shut up) and click the options there. It's usually possible to find the kind of room that has what I need.
I booked 12 rooms, with the accessibility needs I need guaranteed AND I NEVER SPOKE TO ANYONE. All done quickly and easily on the computer. In other words, I book the room just like everyone else does. It's one of the few websites for booking anything that actually considers people with disabilities as potential customers.
Joe and I want to book some tickets to a couple of shows here in the city. I can't do it on line, I have to phone someone. This means that I can't do it at midnight. I can't do it at 4 in the morning. I have to do it during working hours, I have to wait on hold, I have to spend more energy than any other single person who will be going to the show.
This website, which allows me to tap, tap, tap away on my keyboard with dark of night around me, and end up with what I want and need from the hotel of my choice.
They consider that disabled people might just be a customer - wow.
On the computer.