Dear Members of The Service Industry Who Work in Places that Advertise Accessibility:
I am not difficult when I press you to provide me with an accessible service that I booked, that I double checked on, that I have documentation showing the booking and the guaranteed accessible service. No, I am in a difficult circumstance due to issues on your end. You need to realize that my arriving to find that what I booked isn't really available puts me into a bit of a panic and my mind is running through 'what do I do now' options at the same time as I'm talking with you. In fact, then, while you are treating me as difficult, in fact it's you who are making things difficult.
I am not being unreasonable when I expect that accessible means accessible. When you tell me, on the phone or on your website, that you are accessible, that means that you are accessible. This means that you have an accessible washroom. You are a restaurant, you serve food and drink, that means that people are going to need to pee and poo. Suggesting that I go down the block to McDonald's to use their toilet is unreasonable. When I ask to speak to the supervisor and when the discussion gets a little, not a lot, loud. When the supervisors looks around using his face to telegraph that he is dealing with an unreasonable person, she should recognize that it's a ridiculous and unreasonable demand that I leave the restaurant, in the dark and cold, and go down two blocks to use a toilet in another restaurant.
I am not being demanding when I insist on you talking to me, and me alone, when I am wanting to buy something at your store. I know that there is someone with me. I know you are more comfortable talking kind to kind, but it's wrong to disinvite me into a conversation that involves money in my pocket. You communicate clearly that you are uncomfortable looking at me and talking to me. When I'm clear that I am the customer, you react as if I'm demanding something unreasonable of you. I am not. I am demanding respect and you creating a situation when respect has to be forced out of you. Accessibility is your attitude too.
I am not a problem my requests are neither difficult or demanding and it is neither taxing or demanding of your time and energy to accommodate my needs as a customer. You say you are accessible so just freaking be accessible and we're good. It's not an unreasonable expectation of an accessible environment.