Most people chose to come in, turn immediately to their left and go up the stairs to choose their seats. But two women entered, the one in the lead chose to cross in front of us and go up the far staircase. When she passed in front of us I recognized that she had an intellectual disability and was being accompanied by her staff. Just past us she stopped and looked up at the seats.
You can tell the quality of service that an individual gets almost instantly. The first words that come out of a staff's mouth, the tone, the texture, the content and the feel of those words will tell you everything. The staff leaned into her and said, "Where do you want to sit?" The woman considered for a moment and then pointed at seats that would have been about midway up the theatre. She lead and the staff followed.
That was it.
That was the whole interaction.
Those were the only words spoken.
But I know a lot. I noticed that the woman had a choice and she showed no fear or hesitation in making that choice. She didn't look back at her staff for affirmation that she'd made the right choice.
There is no choice where there is fear.
I noticed that the woman led the two into the theatre, she was not guided to a 'right way' of finding a seat. She didn't follow the crowd and was not expected to nor was she urged to make the same choice.
There is no choice where there is expectation of conformity.
I noticed that the woman's sense of leadership, the sense that she was at the helm of her own ship, was not once compromised. The staff was comfortable with supporting without leading. supporting without questioning, supporting without lessening. She was not diminished by the fact that she needed support. She is vulnerable to the ability of staff to know how to assist rather than insist and that vulnerability was not preyed upon.
When you support someone, you are always being watched.