Wednesday, April 16, 2014

A Big Day

Today is kind of a big day for me.

Many of you know, because I wrote about it here on "Rolling Around in My Head," that I had to cancel my trip to the UK this year because of a health issue that had to be taken care of right away. I started treatment right away and I hope for a quick recovery. What I got was a slow but steady improvement. I had an upcoming two week trip booked, 4days lecture, three days off, 4 days lecture. Well, that was approved by my 'Health Support Team' yesterday, and today, I booked the tickets.

I really enjoy, not the travel, but the opportunity and indeed the honour to share information and to present a 'point of view' regarding service provision to people with intellectual disabilities. That that is now back on the table, I'm relieved and, in a very simple word, happy.

So today I had to make the arrangements for travel, calling the airline, working with them to get the seats booked, deal with accessibility issues and have them do a thing or two that meets my unique needs as a traveller. I have sometimes found this the most arduous part of any trip - other than the travel day itself.

Today, though, I got through to an Air Canada agent, whom I had called because I can't book on line due to some of the things I need to be able to travel. The agent, once I explained to her what I needed, said, "That's not a problem, all that can easily be done, but I'll have to call several departments and it might take a little time." I told her that I had time and over the next hour she came back from hold to ask a question or two, and then, an hour later, it was all done.

Easily done.

Wow.

This has sometimes taken me the most part of a day! But the agent was helpful, knowledgeable, full of good humour and incredibly reassuring along the way. She apologized for the wait and stayed with me on the phone until the tickets arrived via email.

Air Canada, from me to you, THANKS! For me, as a traveler with a disability, you almost always get it right.

I feel so happy about my health, about the future that I could almost, no I think I will ... fly.

6 comments:

liebjabberings said...

One person with the right attitude - "oh, you're disabled, okay, no big deal, we're set up for you" - makes a huge difference, and of course the support structure has to be there.

So much better than when it's grudging.

Colleen said...

Great news,Dave !

Anonymous said...

Thats great news!!!

-KR

nikki said...

Excited to hear that you are heading our way Dave, and would be ecstatic if the trip included Scotland......

Dave Hingsburger said...

Nikki, I'm afraid it was the UK trip I had to cancel, I'll be heading to the west coast this time.

jayne wales said...

we truly missed you but so glad things are on the up. Take carexx