Yesterday I was giving a lecture here in Toronto, I got home and promptly fell asleep on the couch. I glanced at my blog and saw a lot of comments on the entry I wrote about the airport. I read a few and realized that somehow my little blog got plastered all over the web. Very cool, I suppose. Except I got more visitors in two days that I have in years. How I'll ever beat that I don't know.
After having written the blog, before anyone much had read what I'd written, I did some research and sent off an email about my experience to my airline, and the airport authority describing my experience and my upset. I left a phone number and over the lunch break ended up having a very good and, I believe, productive talk with someone who took my concerns very seriously.
There are questions about advocacy, do I go public and have them inundated with emails and complaints - from people who did not experience the problem - or do I continue the dialogue without the 'white noise' of public protest. I wrote my blog for my blog, that it went international is ok with me but wasn't my choice. The resulting debate between 'this is all bullshit and wouldn't happen' and 'this kind of thing has happened to me' is just fine for my comment column.
Me, I'm going to advocate for change in a way that makes sense to me. I will speak for myself, with my own voice and my own passion. Failing this... full disclosure from date and time to flight number. Right now I think hundreds of complaining voices is premature to the process. I believe in change and I believe there is a place for public protest. But one step at a time, let them deal with me ... and failing me ... you.
I promise to keep you all updated.