We were shopping in our grocery store and Joe was putting groceries on the belt to be scanned and I was taking the loaded bags and placing them in the cart. I always get warned that a bag is heavy when it comes my way, but I push my body around the store in an old chair with virtually no roll left in it, the bags aren't heavy. When the bags are loaded and Joe was preparing to pay. The clerk turned to me and said:
"I used to use a walker, you know, and because of that I notice people with mobility needs, so I've seen you in the store quite a bit."
I nodded because I knew she wasn't done and to let her know I was listening.
"So I want to say to you that you look really good today."
A startled look on my face is apparently encouraging.
"I was in a car accident and on days that I was in pain, those weren't good days, and it showed I tell you.
So I just wanted to tell you that today you look good."
She took the gesture and said, "You're welcome."
We left the store. In the car I said to Joe, "So, every other day I look like shit? I look like I'm a survivor of a car crash and in chronic in pain? So every day I go in their my health is being monitored by a clerk who's expertise is a few months in a walker."
"You look good today." How can that statement turn into a kind of insult?
So, in the land of 50 words that describe moments like these, what word would that be?