|Image description: The blue wheelchair symbol with a red question mark over the head and with the words 'are you serious?' underneath in black.|
After the chair was picked up, maybe a day or two later, I got a call from the repair guy asking me to be very specific about the problems I'm experiencing with the chair. I did so and after answering a few other questions, he rang off. I called a couple of times to get information and left messages but didn't hear back.
Yesterday I spoke to someone who is apparently coordinating the work with the chair and she told me that they have fixed some very minor stuff but can't find anything wrong with the chair. She said that the repair guy has been riding around in the chair with no problems. When talking to him he told me his weight and I told him that I'm double that amount. I mentioned this to her and she said something in the order of 'Well what are we supposed to do about that?' I kind of thought they may have a way of testing chairs for big people because they sell chairs for big people, but I guess they don't.
So on Monday I've got to call them and set a date, late next week, to go to their shop and ride around on the chair so they can see the problem. I'm good with that but it's getting really frustrating because I've been without the chair for weeks now. But, if that's what I have to do, I'll do it.
It's going to be awhile before I have any resolution on this because - things are never easy are the?