|Photo Description: snow covered moutain part of the Himalayas|
As we went by front desk, I stopped and politely asked about the disabled parking. We were told that it was at the bottom of the hill off to the side. We asked if there was another way in from there rather than up the ramp, she seemed confused by the question and said that there wasn't.
I said, "So you put the disabled parking at the bottom of a massive hill that would be impossible to push yourself up? ..." I was going to suggest that she mention to management my comment so that they might look at disabled parking in a more practical way. But she leapt to something I hate as a response. She got all offended, "Well, I didn't plan the parking."
I had used the word 'you,' meant in reference to the hotel and the hotel planning people, it's easier in speech. She knew that I knew that she was the front desk clerk and had nothing to do with planning - but this is a favourite way of ending a complaint, become the victim and ignore the complaint.
I said, "I know that YOU didn't personally do it but it was done and maybe it needs to be talked about."
No effect, she was fully in the 'you attacked me for something I didn't do' mode and I looked at her and gave up.
I'm sure that when someone leaves and says, "You all did a good job she doesn't run after them and say, 'I'= wasn't here when you checked in it wasn't me.'" I'm sure she understands the corporate 'you' from the personal 'you.'
But then, when people don't care about disability issues, they do what they do to avoid any discussion of it - and make us, who have been polite, the aggressors.