tag:blogger.com,1999:blog-35743239.post2746914224615104679..comments2024-03-19T07:36:33.915-04:00Comments on Of Battered Aspect: Understanding and AccountabilityDave Hingsburgerhttp://www.blogger.com/profile/11918601687946534172noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-35743239.post-42464315827348578182018-05-21T13:06:46.835-04:002018-05-21T13:06:46.835-04:00Also very significant to note: the presence of kin...Also very significant to note: the presence of kindness does not negate the presence of prejudice or discrimination. Even if the manager agrees to talk to you and does so cordially (which didn't happen in this case), doesn't make their practice any less discriminatory. Ron Arnoldhttps://www.blogger.com/profile/05852385982605070675noreply@blogger.comtag:blogger.com,1999:blog-35743239.post-67847473099869331072018-05-21T11:53:56.512-04:002018-05-21T11:53:56.512-04:00It's infuriating enough when they don't do...It's infuriating enough when they don't do accessibility, but even more so when there is a long clear history of their being very well aware that they need to do this and still just not doing it. It sends a message that they don't value you as a customer. Or as a person. <br /><br />They might be assuming that, because they do fix the problem as soon as you make it clear there is one, that there is therefore no problem. But if that's their assumption, then they're obviously not recognizing how uncomfortable and demeaning it can feel to always have to keep asking over and over, I need this accessibility accommodation, long after the accommodation should already have been integrated into how they do things. It puts you very much on the spot and that's not fair and also isn't a welcoming environment.Andrea Shettle, MSWhttps://www.blogger.com/profile/16984732076766787818noreply@blogger.comtag:blogger.com,1999:blog-35743239.post-22634563478307496812018-05-21T11:36:08.028-04:002018-05-21T11:36:08.028-04:00I can't speak to this specifically, but in the...I can't speak to this specifically, but in the US most supermarket chains are doing something that makes it harder for ALL shoppers - adding 'self checkout stations' and then only having 2 regular checkout lines....neither of them WC width. At busy times there might be up to 4 regular checkout lanes...and the '12 items or less' lines have disappeared completely. So all the lanes have lines..the self check out line can be up to a dozen people long. <br />The self checkout line requires a clerk (or 2) to supervise it, as the devices are not easy to use and are designed to make sure that you are not stealing or undercharging an item...<br />Cost controls to maximize profits for shareholders means having as few 'unreliable' human beings working as possible...too expensive to hire anyone full time, and the fewer people you pay, the more money you save. <br /><br />so even though a store manager assures you that your problem is understood, there is no interest in preventing the problem from happening to anyone in a WC. Just dealing with the situation when someone complains IS considered a sufficient response, although of course that would never be articulated aloud or written down. <br /><br />clairesmumhttps://www.blogger.com/profile/12235828110880302069noreply@blogger.comtag:blogger.com,1999:blog-35743239.post-34791973295499665772018-05-20T21:27:53.398-04:002018-05-20T21:27:53.398-04:00DO let their corporate masters know, as well. This...DO let their corporate masters know, as well. This is ridiculous - and must be a company policy.ABEhrhardthttps://www.blogger.com/profile/17211038591900883672noreply@blogger.com