tag:blogger.com,1999:blog-35743239.post4422483448362265515..comments2024-03-19T07:36:33.915-04:00Comments on Of Battered Aspect: HabitsDave Hingsburgerhttp://www.blogger.com/profile/11918601687946534172noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-35743239.post-20979425014344204532012-06-21T14:07:03.220-04:002012-06-21T14:07:03.220-04:00Dave,
On time 90% of the time in downtown Toron...Dave, <br /><br />On time 90% of the time in downtown Toronto? What is their secret? Other transit networks could learn from this!<br /><br />-TarynUtter Randomnesshttps://www.blogger.com/profile/08010190479645800897noreply@blogger.comtag:blogger.com,1999:blog-35743239.post-69127888920452455612012-06-21T07:41:32.753-04:002012-06-21T07:41:32.753-04:00Dear Dave:
I agree with you. Service can never be...Dear Dave:<br /><br />I agree with you. Service can never be 100% perfect - stuff just happens. But this guy and his management sound like they have the right attitude and that counts for a lot. <br /><br />This is making me think of something I have started saying to my students. A lot of people come into our program saying they want to be support workers so that they can "make somebody's day better" or "make somebody's life better". By the "better" part they mean their version of better. So one day I just lost it on a group of them and said, "You are not Suzy Sunshine! Your job is not to make someone's life better - your job is to help them live the life THEY want to live. If you do your job well then they just might have a better day or even life. But remember that your job is not to make their day better but to assist them to have the day that they want. Anyway Suzy Sunshine can be kind of nauseating."<br /><br />So I think that this driver was doing just that - he didn't try to cheer you up and make your day "better". He did his job and did it well and that ended up making your day start out well.<br /><br />Is this making sense? His service is just the opposite of those people you have blogged about who have tried to do something "for" you even when you have explicitly asked them not to. Suzy Sunsine at her annoying worst!<br /><br />ColleenColleennoreply@blogger.comtag:blogger.com,1999:blog-35743239.post-88849944074047849562012-06-21T06:22:02.271-04:002012-06-21T06:22:02.271-04:00He explained to me that he was late due to a probl...He explained to me that he was late due to a problem picking up and dropping off the customer before me. Let's remember that I live in Canada's largest city and I live right down town ... traffic is unpredictable at the best of times. My morning ride is on time more than 90 percent of the time - I think that is a pretty good track record.Dave Hingsburgerhttps://www.blogger.com/profile/11918601687946534172noreply@blogger.comtag:blogger.com,1999:blog-35743239.post-85356620547668404752012-06-21T06:08:46.568-04:002012-06-21T06:08:46.568-04:00Why was he late in the first place? To me - that ...Why was he late in the first place? To me - that is disrespectful of those he is picking up - as if someone with a disability couldn't have anything important to do. Thirty minutes late is a long time. I'm glad you think that is excellent service. It may be good recovery - but I wouldn't say excellent service. I'd rather see the service up front.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-35743239.post-620646764995223352012-06-21T05:54:36.021-04:002012-06-21T05:54:36.021-04:00Really wonderful news. In the "field" I...Really wonderful news. In the "field" I come into contact with human service "professionals" who seemingly LOST the whole reason for their profession. I think that kindnes really does transcend disability, oppression and all that other stuff...the root of human service, in any form, is kindness. I too hope that my organization and I are viewed that way most of the time. Glad you were able to make that important conference call on time and with reduced stress thanks to the driver....thanks Dave!!!John R.https://www.blogger.com/profile/09855575688523179265noreply@blogger.com